iDWH TOS, Privacy, Refund & Cancellation Policy
A. iDWH's Web Hosting & E-commerce Customer Restrictions
iDWH offers support through email and automated service engine. iDWH does not guarantee or apply any time limit for offering such support.
Phone support is available only for corporate accounts and dedicated servers alone.
Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources, mail servers, Ftp servers, Http servers, SQL database servers) reserves the right to suspend that site immediately. This policy is only intended to prevent the misuse of our servers and to avoid interruption in services to other customers. Customers may be offered an option whereby iDWH continues hosting the website for an additional fee.
iDWH will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting and E-Commerce account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to iDWH's customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a iDWH server, and selling or distributing software (on a web site residing on a iDWH server) that facilitates spamming. Violators will be assessed a minimum fine of Rs.10000 and will face immediate suspension. iDWH reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.
CGI Scripts / PHP / ASP / and other scripts
Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. iDWH does not permit CGI Scripts / PHP / ASP / and other scripts sharing with domains not hosted by iDWH or any scripts that may be abused for UCE purposes.
iDWH does not allow Web Hosting and E-Commerce customers to install their own chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option.
iDWH does not allow IRC or IRC bots to be operated by Web Hosting and E-Commerce customers.
Multimedia files are defined as any graphics, audio, and video files. iDWH Web Hosting and E-Commerce accounts are not to be used for the purposes of distributing and storing unusual amounts of multimedia files. Any web site whose disk space usage for storing multimedia files exceeds 30% of its total usage, in terms of total size or number of files, will be considered to be using an unusual amount of multimedia files.
iDWH does not allow the follow material to hosted in any form.
iDWH do not allow any of the following content to be stored on its servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of iDWH.Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
B. iDWH Dedicated Server Customer Restrictions
Customer Security Responsibilities
The customer is solely responsible for any breaches of security affecting servers under customer control. If a customer's server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer's server and any other requirement affected by the security breach.
iDWH does not allows Dedicated Server customers the use of IRC in iDWH Network.
Billing for Network Resources
The customer understands that the customer is responsible for paying for any network resources that are used to connect the customer's server to the Internet. The customer may request that the customer's server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation.
iDWH’s services include, but are not limited to:
- any act of preparing, setting up, connecting, maintaining, terminating, or reconnecting customers’ account (including all billing data and the space on the particular Web server that iDWH provides to customers);
- any use by customers, or any access provided to customers by iDWH, of computing, telecommunications, software, information, hardware, and equipment;
- any act, or provision of any service, by iDWH to customers, related to web hosting and domain name registrations (including server usage and technical support), regardless of duration and whether paid for or not;
- any provision by iDWH to customers, of any space, Internet connectivity, or electrical power;
- any access or use related to the iDWH’s web site, including the web site itself;
- any other service mentioned in the TOU;
- any other service provided by iDWH to customers, whether used or not;
- any other iDWH services that are used by customers, whether offered or provided by iDWH to customers.
Ownership of Web Site
The legal owner of customers’ web sites and accounts with iDWH will be the individual or organization whose name is listed in iDWH’s database as the owner. Customers will fully cooperate with and abide by any and all of iDWH’s security measures and procedures in the event of any dispute over ownership of customers’ web sites and accounts with iDWH.
iDWH servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing iDWH services, all iDWH customers certify that they and/or the organization they represent in procuring services from iDWH are not, nor have been designated, a suspected terrorist as defined by the Constitution of India; are not owned or controlled by a 'suspected terrorist' as defined by the Constitution of India; and are not on, are not a member of, related to, associated with, or controlled by any organizations listed as terrorist by the Govt. Of India.
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to iDWH’s customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a iDWH server, and selling or distributing software (on a web site residing on a iDWH server) that facilitates spamming. Violators will be assessed a minimum fine of Rs.10000 and will face immediate suspension. iDWH reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.
System and Network Abuse
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Viruses and Other Destructive Activities
Use of iDWH’s services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use iDWH’s services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.
iDWH is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, iDWH urges its customers to assume that all of their on-line communications are insecure. iDWH cannot take any responsibility for the security of information transmitted over iDWH's facilities.
Customers are required to use the iDWH network responsibly. This includes respecting the other customers of iDWH. iDWH reserves the right to suspend and/or cancel service with any customer who uses the iDWH network in such a way that adversely affects other iDWH customers. While iDWH may monitor its service electronically to determine that its facilities are operating satisfactorily, as a general practice, iDWH does not monitor its customers' communications or activities to determine whether they are in compliance with the TOU. However, when iDWH becomes aware of any violation of the TOU or other user agreements, iDWH may take any action to stop or correct such violation, including, but not limited to, denying access to iDWH’s services and equipment or to the Internet. In addition, iDWH may take action against a customer or a customer of such customer because of the activities of such customer. iDWH anticipates that customers who offer Internet services will cooperate with iDWH in any corrective or preventive action that iDWH deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of iDWH policy and iDWH reserves the right to take any such action even though such action may affect other customers of the iDWH customer.
iDWH and its , affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Service, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the Service or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the service. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation. You agree that iDWH has no responsibility or liability including but not limiting to the deletion, corruption, loss or failure to store any messages or content / data maintained or transmitted by any iDWH Service. You acknowledge and agree that no compensation shall be payable whatsoever with respect to the aforesaid by iDWH. iDWH MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
Actions Taken by iDWH
The failure by a customer to meet or follow any of the TOU is grounds for account deactivation. iDWH will be the sole arbiter as to what constitutes a violation of the TOU. iDWH reserves the right to remove any account without prior notice and to refuse service to anyone at any time. When iDWH becomes aware of an alleged violation of its TOU, iDWH will initiate an investigation. During the investigation, iDWH may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, iDWH may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, iDWH will notify the appropriate law enforcement authorities of such violation. An unlisted activity may also be a violation of the TOU if it is illegal, irresponsible, or constitutes disruptive use of the Internet. iDWH does not issue credits for any outages incurred through service disablement. Violators of the policy are responsible, without limitations, for the cost of labor to rectify any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by iDWH.
iDWH customers agree to protect, defend, hold harmless, and indemnify iDWH, any third party entity related to iDWH (including, without limitation, third party vendors), and iDWH’s executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent company as iDWH, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer’s use of iDWH’s services.
The iDWH service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. iDWH expressly disclaims any representation or warranty that the iDWH service will be error-free, secure or uninterrupted. No oral advice or written information given by iDWH, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. iDWH and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
Termination for Bankruptcy or Insolvency
If a customer becomes insolvent or any bankruptcy petition is filed by the customer, or any third party against the customer, iDWH may immediately terminate provision of iDWH’s services to the customer without prior notice or penalty. Such customer consents to the grant of relief from any automatic stay of proceedings against iDWH in such event.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL iDWH (INCLUDING, WITHOUT LIMITATION, iDWH’S EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, CO-SUBSIDIARIES WITH THE SAME PARENT COMPANY AS iDWH, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING iDWH’S SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR iDWH SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY iDWH SERVICES EVEN IF iDWH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. iDWH’S TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOU OR iDWH’S SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY iDWH OR iDWH’S REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL INDIAN RUPEE AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 30 DAYS TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.
iDWH may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with iDWH’s services. Certain changes to iDWH’s services may affect the operation of customers’ personalized applications and content. Each customer is solely responsible, and iDWH is not liable, for any and all such personalized applications and content.
Backup of Data
Except where iDWH has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and iDWH is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, emails and patches to any software that customers use in connection with iDWH services.
Third Party Licenses
iDWH makes a reasonable effort to provide customers with technologies, developments, and innovations (collectively “Technologies”), part of which may be licensed, or co-branded, from or by, third party entities. However, iDWH makes NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, iDWH specifically disclaims all warranties of merchantability and and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold iDWH liable in any way for the revocation of any license, which has been licensed to iDWH. The use of the Technologies obtained from or through iDWH, or any other referred third party, whether directly or indirectly, is at the sole risk of customers.
Any mention of non-iDWH products by iDWH, its employees, or any third party entity related to iDWH is for information purposes only and does not constitute an endorsement or recommendation by iDWH. iDWH disclaims any and all liabilities for any representation or warranty made by the vendors of such non-iDWH products or services.
iDWH’s Intellectual Property
Customers will not, without iDWH’s express written consent, copy, reproduce, republish, or otherwise use any material, in whole or in part, that is located on iDWH’s web site, and customers will not use any of iDWH’s trademarks, service marks, copyrighted materials, or other intellectual property without iDWH’s express written consent. Customers will not, in any way, misrepresent their relationship with iDWH, attempt to pass themselves off as iDWH, or claim that customers are iDWH.
Customers may not assign or delegate their rights or obligations under the TOU or other agreement for iDWH’s services, either in whole or in part, without the prior written consent of iDWH.
Minimum Age Requirement
iDWH customers must be at least 18 years of age. Any individual under the age of 18 years (“Minor”) must have a parent or guardian accept the TOU in order for the Minor to become a iDWH customer. A parent or guardian who accepts the TOU on behalf of a Minor will be primarily liable for ensuring complete and proper compliance with the TOU, including the timely and full payment of the charges for iDWH services, and such primary liability will continue even when the Minor has attained the age of 18, unless the parent or guardian obtains iDWH’s express written consent to the contrary. Any acceptance of the TOU or any other agreement for iDWH’s services will be deemed null and void to the extent that iDWH will not be liable in any way as a result of the Minor’s age or legal incapacity or the Minor’s use of iDWH’s services.
Governing Law and Severability
The TOU, and any other agreement for iDWH services, will be governed by and construed in accordance with the laws of the State of Andhra Pradesh, India without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and iDWH will take place in Chennai, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the TOU or other iDWH agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the TOU or the agreement will continue in full force and effect.
iDWH will not be liable for delays in its performance of the TOU or iDWH services caused by circumstances beyond iDWH’s reasonable control, including acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions (collectively “Force Majeure”). iDWH will make reasonable efforts to reduce to a minimum and mitigate the effect of any Force Majeure. Notwithstanding anything contained elsewhere herein, nor will any event of Force Majeure suspend any obligation of customers for the payment of money due.
Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between iDWH and its customers. Each of iDWH and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.
Construction and Interpretation
Wherever in this TOU the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOU into sections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or interpretation of the TOU. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOU.
Complete Agreement and Exclusivity
The TOU, and/or any other specific agreement for iDWH services, constitutes the complete understanding and agreement between iDWH and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of iDWH, the TOU supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOU, and/or any other specific agreement for iDWH services is between iDWH and its customers only and will not confer any rights in any third party except as otherwise expressly provided by iDWH.
D. All iDWH Customer Billing Policy
iDWH accepts the following types of payment:
- Check/money order/Demand Draft
- Credit card (VISA, MasterCard, American Express) through Paypal & EBS
- Bank wire transfer
- Fund Transfer from bank accounts
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. You are responsible for directly updating, or notifying iDWH, of any changes to your billing details.
Accounts that are past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.
Billing Cycles (Terms)
iDWH offers three Billing Cycles (terms) for hosting charges: Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the Yearly Billing Cycle for all of their charges.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.
All additional features added to an account are charged yearly. Additional items are non-refundable.
In order to insure uninterrupted service to your website, all plans has to be renewed. The customer has the sole responsibility to keep track of the expiry date and renew the services well in advance at least 10 days before expiry. It is not the responsibility of iDWH to give you any intimations in advance. It is confirmed by you that the responsibility of renewing the service will lie with you. The renewal of your account is subject to realisation of payment by iDWH. Payment of account fee after expiry date does not guarantee the renewal of account with iDWH. iDWH cannot guarantee the renewal of account, if the payment is made after expiry date. Renewal of services such as domains, ssl certificates etc, involve companies, on whose activities, iDWH does not have control over. Hence, iDWH is not liable for interruption in services, loss of data, loss domain names, ssl certificates etc.
iDWH does not mail paper invoices or statements. Statements can be viewed and printed through members area.
Returned (NSF) Checks
iDWH charges a Rs.200 fee for returned (NSF)checks. Customers that issue an NSF check will be required to submit future payments with a DD or money order.
Bank Account Payments
iDWH charges Rs.50 for outstation checks, Account transfers.
Customers that wish to reactivate a closed account will be assessed a Rs.2000 reactivation fee. A Rs.200 fee will be assessed if iDWH restores your data files to your reactivated account.
Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact iDWH's Billing Team at accounts@iDWHhosting.com with proper payment details and account details. Please be aware that there are no pro-rated refunds after the first 30 days of service. No refund is available for iDWH Start Up/Reseller Accounts in the event of cancellation. iDWH doest give any money back guarantee for all the services advertised through our website.
Cancellation requests must be received by iDWH a minimum of thirty (30) days prior to the end of your Billing Cycle.
iDWH will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact iDWH as soon as possible.
iDWH does not monitor, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to iDWH's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. iDWH reserves the right to cancel any account, at any time, without notice, for any reason iDWH considers appropriate.
iDWH's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.